Aaron Lapierre – How To Create An Amazing Customer Experience and ensure your Customers Get The Most Out of Your Products and Services.
In this episode of Business Systems Explored we speak to Aaron Lapierre, the Customer Success Director at the bespoke App develop company Double Dutch. Aaron breaks down the Customer Success process Double Dutch uses to create an amazing customer experience, ensuring that they get the most out of their products and services.
TOOLS/MENTIONS:
- DoubleDutch: http://doubledutch.me
- The Complete Guide to Customer Success for SaaS Companies: https://www.process.st/customer-success-guide/
- DoubleDutch's Customer Success Process (checklist): https://www.process.st/checklist/doubledutchs-customer-success-process/
- Salesforce: http://www.salesforce.com/
- Salesforce Chatter: http://www.salesforce.com/chatter/overview/
- Slack: http://slack.com/
- Wistia: http://wistia.com/
- Zendesk: http://zendesk.com/
- Gainsight blog: http://www.gainsight.com/customer-success-management/
- TSIA: https://www.tsia.com
CONTACT:
- DoubleDutch: http://doubledutch.me
- Aaron's LinkedIn: https://www.linkedin.com/in/aaronlapierre
TRANSCRIPT:
BSE012 Aaron Lapierre Full Transcript (PDF)
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